Policy
Privacy Policy
Privacy Policy – Liva Mall
Website:livamall.comContact:
0312-5488788 | support@livamall.com
Effective Date: May 2026
Introduction
Welcome to Liva Mall. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website livamall.com or place an order for our customized sports apparel.
✅ By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information You Provide
| Data Type | Purpose |
|---|---|
| 👤 Name, Email, Phone Number | Order processing, delivery updates, customer support |
| 🏠 Shipping & Billing Address | Order fulfillment, courier dispatch, invoicing |
| 💳 Payment Information | Secure transaction processing (we do NOT store full card details) |
| 🎨 Customization Details (name, number, logo, design) | Production of personalized jerseys |
| 📸 Uploaded Images/Logos | Custom design creation (stored securely, deleted after order completion) |
Automatically Collected Information
| Data Type | Purpose |
|---|---|
| 🌐 IP Address, Browser Type, Device Info | Website analytics, security, fraud prevention |
| 🍪 Cookies & Tracking Data | Improve user experience, remember preferences, analyze traffic |
| 📊 Order History & Browsing Behavior | Personalized recommendations, service improvement |
How We Use Your Information
We use your data for the following legitimate purposes:
📧 Marketing Emails: You can opt-out anytime by clicking “Unsubscribe” in any email or contacting us at support@livamall.com.
Cookies & Tracking Technologies
What Are Cookies?
Small text files stored on your device to remember preferences and enhance browsing.
Types of Cookies We Use:
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| 🔹 Essential | Website functionality, cart management, secure login | ❌ No (required for site to work) |
| 🔹 Analytics | Track traffic, popular products, user behavior (via Google Analytics) | ✅ Yes (via browser settings) |
| 🔹 Marketing | Show relevant ads on social media (Facebook/Instagram pixels) | ✅ Yes (via browser or ad preferences) |
Manage Cookie Preferences:
- 🌐 Browser Settings: Disable cookies in Chrome, Firefox, Safari, etc.
- 📱 Mobile: Use device privacy settings
- 🔗 Opt-out of Google Analytics: tools.google.com/dlpage/gaoptout
⚠️ Disabling essential cookies may limit website functionality (e.g., adding to cart, checkout).
Data Security
We implement industry-standard measures to protect your information:
❗ Your Responsibility: Keep your password (if you create an account) and device secure. Never share OTPs or payment details via unofficial channels.
Third-Party Sharing
We do NOT sell or rent your personal data. We may share limited information with trusted partners solely to fulfill your order:
| Partner Type | Data Shared | Purpose |
|---|---|---|
| 🚚 Courier Services (Leopards, M&P, TCS) | Name, Phone, Address | Delivery & tracking |
| 💳 Payment Processors (JazzCash, EasyPaisa, Banks) | Transaction amount, order ID | Secure payment processing |
| 🎨 Design Freelancers (if outsourced) | Customization details ONLY (no personal contact info) | Create your custom jersey design |
| 📊 Analytics Providers (Google Analytics) | Anonymized browsing data | Improve website performance |
✅ All third parties are contractually obligated to protect your data and use it only for specified purposes.
International Data Transfers
If you order from outside Pakistan:
- Your data may be processed in Pakistan (our operational base)
- We ensure appropriate safeguards are in place per applicable data protection laws
- By placing an order, you consent to this transfer
Children’s Privacy
Our services are not intended for individuals under 16 years of age.
We do not knowingly collect data from children. If you believe a minor has provided us with information, please contact us immediately at support@livamall.com, and we will delete such data promptly.
Your Rights (GDPR & Local Compliance)
Depending on your location, you may have the following rights:
| Right | How to Exercise |
|---|---|
| 🔍 Access | Request a copy of your personal data we hold |
| ✏️ Correction | Update incorrect or incomplete information |
| 🗑️ Deletion | Request deletion of your data (subject to legal obligations) |
| 🚫 Restriction | Limit how we use your data in specific cases |
| 📤 Portability | Receive your data in a structured, machine-readable format |
| ❌ Objection | Opt-out of marketing or certain processing activities |
📬 To exercise any right, email us at support@livamall.com with subject line: “Privacy Request – [Your Name]”. We respond within 7 business days.
Changes to This Privacy Policy
We may update this policy periodically to reflect:
- Changes in our services or technology
- New legal requirements
- Customer feedback
✅ How You’ll Be Notified:
- Updated “Last Revised” date at the bottom of this page
- Prominent notice on our website for significant changes
- Email notification if changes affect how we use your existing data
🔄 Continued use of Liva Mall after changes constitutes acceptance of the updated policy.
Contact Us for Privacy Concerns
If you have questions, requests, or concerns about this Privacy Policy or your data:
Liva Mall Data Protection Team
| Method | Details |
|---|---|
| support@livamall.com (Subject: Privacy Inquiry) | |
| 📱 WhatsApp / Call | 0312-5488788 |
| 🌐 Website | livamall.com/privacy-policy |
| 🕒 Response Time | Within 3 business days |
🇵🇰 Pakistan Data Protection: We comply with applicable local regulations and are committed to implementing best practices for data privacy.
ℹ️ This Privacy Policy is part of Liva Mall’s Terms of Service. By using our website or placing an order, you acknowledge that you have read and understood this policy.
Last Updated: May 2026
Policy Version: 1.0
🎯 Liva Mall Promise: Your trust is our jersey. We protect your data like we protect the quality of every stitch. 🏆⚽🔐