📋 Order Terms & Conditions – Liva Mall
💳 Advance Payment Policy
Order Type | Advance Payment Required |
|---|---|
📦 Orders above Rs. 5,000 | Rs. 1,000 advance per order |
📦 Orders above Rs. 4,000 | 50% advance payment required |
🎨 Any Customized Item (name, number, design) | 50% advance payment required |
🔹 Key Points:
- ✅ Production begins only after advance payment is received
- ✅ Remaining balance can be paid:
- Before dispatch (for prepaid orders), OR
- At the time of delivery (for Cash on Delivery orders)
- ✅ Advance payment is non-refundable for customized items unless order is cancelled by Liva Mall
🎨 Customization Charges
Customization includes personalized names, numbers, logos, or any custom design request.
Customization Type | Charge (PKR) |
|---|---|
✍️ Custom Name & Number | Rs. 100 |
🦾 Full Sleeve Add-on | Rs. 150 |
🖼️ Customer-Provided Logo/Image | No extra charge* |
* If you provide your own high-resolution logo/image, there is no additional design fee. However, if our team needs to edit, vectorize, or recreate the artwork, standard design charges may apply.
🎯 Custom Design Charges (Special Orders)
For completely custom designs (not available in our catalogue):
* Exception: Manufacturing defects (printing error, wrong size, fabric flaw) are covered under our Quality Guarantee.
🔄 Custom Design Workflow:
🔄 Returns & Exchanges for Customized Items
Scenario | Policy |
|---|---|
🎨 Customized Products (name/number/design) | ❌ Non-returnable & Non-exchangeable |
🏭 Manufacturing Defect (printing, stitching, fabric) | ✅ Free remake or replacement |
📦 Wrong Item Sent by Us | ✅ Free replacement + return shipping covered |
📏 Size Issue (if size chart was followed) | ⚠️ Case-by-case review — store credit possible |
⚠️ Important: Since customized jerseys are made specifically for you, we cannot resell them. Please double-check all details (size, spelling, number, design) before confirming your order.
✅ Order Confirmation & Changes
🔒 Once Order is Confirmed:
Change Type | Policy |
|---|---|
📏 Size Change | ❌ Not allowed after confirmation |
✍️ Name/Number Correction | ❌ Not allowed after production starts |
🎨 Design Modification | ❌ Not allowed after approval |
⏱️ Revision Window (Optional):
If you want to offer flexibility to customers:
- ✅ Changes allowed within 2 hours of order confirmation
- ✅ After 2 hours: Treated as new order
- ✅ Additional charges may apply
- ✅ Delivery timeline restarts from new confirmation date
💡 Pro Tip for Customers: Save your order summary & double-check all details before clicking “Confirm Order”.
🚚 Delivery Timeline
Location | Estimated Delivery |
|---|---|
🏙️ Major Cities (Lahore, Karachi, Islamabad, etc.) | 5 to 7 business days |
🏘️ Remote Towns / Villages | 6 to 9 business days (+1-2 days) |
🌍 International Orders | 7 to 15 business days (country dependent) |
⚡ Rush Delivery Option (If Available):
Service | Additional Fee | Timeline |
|---|---|---|
🚀 Express Dispatch | Rs. 300-500 | 3-4 business days (major cities only) |
⚠️ Rush delivery is subject to:
- Product availability
- Customization workload
- Courier service capacity
- Weather/road conditions
Frequently Asked Questions
Can I cancel my order after paying advance?
✅ Standard Items: Yes, if production hasn’t started. Advance may be refunded as store credit.
❌ Customized Items: No, Rs. 500 design fee is non-refundable. Jersey advance may be converted to store credit at our discretion.
❌ Customized Items: No, Rs. 500 design fee is non-refundable. Jersey advance may be converted to store credit at our discretion.
What if I spelled my name wrong in customization?
⚠️ Please verify all details before confirmation. If error is from our side (we printed wrong despite correct input), we’ll remake free. If error is from customer side, remake will incur full charges.
How do I pay the advance?
💳 We accept:
- JazzCash / EasyPaisa
- Bank Transfer (HBL, UBL, MCB)
- Credit/Debit Card (via website)
- WhatsApp Payment Link
Details will be shared after order confirmation.
Is Cash on Delivery available for customized orders?
✅ Yes! For customized orders:
- Pay 50% advance to start production
- Pay remaining 50% + customization charges via COD at delivery
📞 Need Help? Contact Us
🤝 Liva Mall Support Team
Method | Details |
|---|---|
🌐 Website | |
📧 Email | |
📱 WhatsApp / Call | |
🕒 Response Time | Within 24 hours (business days) |
ℹ️ Liva Mall reserves the right to update these Order Terms at any time. Changes will be reflected on this page with an updated revision date. Continued use of our services constitutes acceptance of updated terms.
Last Updated: May 2026
Policy Version: 1.0
Policy Version: 1.0
🎯 Liva Mall Promise: Transparent pricing, quality craftsmanship, and fan-first service — because every jersey tells a story. 🏆⚽
