📦 Shipping Policy – Liva Mall

⏱️ Processing Time

⚠️ Processing may take longer during sales, holidays, or high order volume periods. We will notify you of any significant delays.

🚚 Delivery Time

🇵🇰 Within Pakistan

• Estimated Delivery: 5 to 7 business days
• Courier Partners: Leopards Courier, M&P, TCS, or other trusted services

🌍 International Shipping

• Estimated Delivery: 7 to 15 business days (country dependent)
• Delays may occur due to customs clearance, international transit conditions, or local postal services.

💰 Shipping Charges

Pakistan

• Standard shipping fee applies at checkout
• Free Shipping may be available during selected promotions or on orders above a minimum value (announced on website)

International

• Shipping cost is calculated based on:
  • Destination country
  • Package weight & dimensions
  • Courier service rates
• The final shipping fee is clearly displayed at checkout before order confirmation

🛃 Customs, Duties & Taxes (International Orders)

• Customers are solely responsible for any customs duties, import taxes, VAT, or clearance fees imposed by their country.
• These charges are not included in the product price or shipping fee paid to Liva Mall.
• We recommend checking your country’s import regulations before placing an order.

📍 Order Tracking

• Once your order is dispatched, you will receive a tracking number via:
  • ✅ WhatsApp
  • ✅ SMS
  • ✅ Email
• Tracking information may take 12 to 24 hours to activate in the courier’s system.
• Track your order anytime at: livamall.com/track-order

❌ Incorrect Address or Failed Delivery

• If the address provided is incorrect, incomplete, or inaccessible, this may cause:
  • Delivery delays
  • Return-to-sender status
• In such cases, customers are responsible for any reshipping fees or additional charges.
• Please double-check your shipping details before confirming your order.

📦 Damaged or Lost Packages

• Liva Mall is not responsible for packages damaged or lost after handover to the courier partner.
• However, we are committed to supporting you:
  • We will assist in filing claims with the courier service if required.

For Damaged Deliveries, Please Provide:

1. 🎥 Unboxing video (highly recommended)
2. 📸 Clear photos of the damaged item & packaging
3. 🧾 Courier slip / delivery receipt

Claims must be reported within 48 hours of delivery.

✂️ Split Shipments

• If your order contains multiple items (e.g., standard + customized products), they may be shipped separately based on:
  • Product availability
  • Customization production time
• You will receive separate tracking details for each shipment.

📞 Contact Us

ℹ️ Liva Mall reserves the right to update this shipping policy at any time. Changes will be reflected on this page with an updated revision date.

🎯 Liva Mall Promise: Quality replicas, custom designs, and reliable delivery — crafted for fans, by fans. 🏆⚽