Refund & Return Policy – Liva Mall

Website: livamall.com
Contact: 0312-5488788 | info@livamall.com

Return Policy Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

Important for Customized Products: Since Liva Mall specializes in customized sports apparel (names, numbers, logos, team designs), please read the “Exceptions” section carefully.

Return/Exchange Shipping Cost

If you want to return or exchange an item, the return shipping cost will be borne by the customer.
The item must be sent back to Liva Mall’s business address (provided after return approval).
We recommend using a tracked courier service for returns.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

Condition	Requirement
Condition	Same as received — unworn, unwashed, unused
Tags & Packaging	Original tags attached & in original packaging
Proof of Purchase	Order receipt, invoice, or order ID required
Time Limit	A return request must be made within 30 days of delivery

Exceptions / Non-Returnable Items

Certain items cannot be returned or exchanged:

Item Type	Reason
Customized Products	Personalized items (name, number, logo, team design) are made-to-order and non-returnable unless defective
Sale/Clearance Items	Discounted or promotional items are final sale
Gift Cards / Vouchers	Non-refundable and non-transferable
Altered Items	Items that have been washed, ironed, stitched, or modified after delivery

Have questions about your specific item? Contact us before placing your order: info@livamall.com

How to Start a Return

Contact Us First
Email: info@livamall.com
WhatsApp: 0312-5488788
Include the order ID, reason for return, and photos if applicable.
Wait for Approval
Our team will review your request within 24-48 hours and share return instructions if approved.
Ship the Item Back
- Use the address provided by our team
- Include your order ID inside the package
- Share the tracking number with us
Inspection & Refund
Once received, we’ll inspect the item and notify you of approval/rejection within 3-5 business days.

Items sent back without prior return approval will not be accepted.

Damages, Defects & Wrong Items

Please inspect your order immediately upon reception.

If you receive:

A defective item (printing error, stitching issue, fabric flaw)
A damaged item (torn packaging, stained product)
The wrong item (different design, size, or name/number)

Contact us within 48 hours with:

Unboxing video (highly recommended)
Clear photos of the issue
Courier slip / delivery receipt

We will resolve the issue by:

Sending a replacement (if stock available)
Offering a full refund
Providing store credit (your choice)

Exchanges

The fastest way to get what you want:

Return the original item (if eligible)
Once the return is approved, place a new order for the desired item

Why this method? It ensures faster processing and avoids delays caused by manual exchange workflows.

For customized items, we recommend confirming all details (size, name spelling, number, and design) before ordering to avoid exchange needs.

European Union Customers: 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you have the legal right to cancel or return your order within 14 days of receipt — for any reason and without justification.

Conditions still apply:

Item must be unworn, unused, with tags & original packaging
Proof of purchase required
Return shipping cost is borne by the customer (unless item is defective)

Refund Process

Step	Timeline	Details
Inspection	3-5 business days after receiving return	We check condition, tags, packaging
Approval Notification	Within 24 hours of inspection	Email/SMS update on status
Refund Initiated	Within 10 business days of approval	Refunded to original payment method
Bank Processing	3-7 additional business days	Time varies by bank/card issuer

Note: Refunds are processed to the original payment method only. Cash-on-delivery orders will be refunded via bank transfer or JazzCash/EasyPaisa (customer’s choice).