🚫 Order Cancellation Policy

At Liva Mall, we understand that customers may sometimes need to cancel an order. Our order cancellation policy is outlined below.

⏳ Cancellation Timeframe

• Orders can be cancelled before they are dispatched

• Once an order has been dispatched, cancellation requests may not be accepted

📦 How to Request a Cancellation

To cancel an order, please contact our support team via:

• WhatsApp

• Email

• Contact Us page

Kindly share your order number and reason for cancellation for quick assistance.

🚚 Orders Already Dispatched

• Orders that have already been handed over to the courier cannot be cancelled

• In such cases, customers may follow the Return & Exchange Policy after delivery (if applicable)

🏋️ Bulk, Heavy, or Special Orders

• Bulk, heavy, or customized orders cannot be cancelled once confirmed

• Such orders may require advance payment, and cancellation after confirmation may not be possible

💰 Refund for Cancelled Orders

• If an order is cancelled before dispatch, any prepaid amount will be refunded

• Refunds are processed according to the Refund Policy

• Refund processing may take 5–7 working days

❌ Cancellation by Liva Mall

Liva Mall reserves the right to cancel an order in the following cases:

• Product out of stock

• Incorrect pricing or product information

• Unverified or suspicious orders

• Incomplete or incorrect delivery details

In such cases, customers will be notified, and any prepaid amount will be refunded.

⚠️ Important Notice

Repeated order cancellations or refusal of Cash on Delivery (COD) orders may result in account restrictions or limitation of future order options.

📞 Need Assistance?

For cancellation-related queries, please contact our support team with your order details. We’re here to help.