📦 Shipping FAQ – Liva Mall

1. How are shipping charges calculated?

Shipping charges are calculated based on the total weight of your order. The final cost depends on the combined weight of all items in your cart and the applicable courier rate.

2. Do shipping charges change if I order multiple items?

Yes. When you order multiple products, their weights are added together, and shipping charges are calculated according to the total parcel weight.

3. What are the estimated delivery times?

Lightweight orders (0–1 kg): 2–4 working days
Medium-weight orders (1–3 kg): 3–5 working days
Heavy or bulk orders: Delivery time may vary based on courier and destination

Delivery timelines may differ for remote or out-of-city locations.

4. Do you offer express shipping?

Yes. Liva Mall offers express shipping across Pakistan. Delivery speed and charges depend on the total weight of the order and courier service availability.

5. What happens if my order is heavy or bulky?

For heavy or bulk shipments (10 kg and above):

Shipping charges are calculated according to courier policies
Final delivery cost and timeline may vary
Our team may contact you to confirm shipping details before dispatch

6. Are shipping charges the same for all products?

No. Shipping charges may vary depending on:

Product weight
Number of items ordered
Category (e.g., sports equipment vs apparel)
Courier rate slabs

7. Do you offer free shipping?

Free shipping may be available on selected promotions or minimum order values. Any active free shipping offers will be clearly displayed at checkout.

8. Do shipping charges include Cash on Delivery (COD) fees?

Yes. All applicable courier and COD charges are included in the shipping cost shown at checkout unless stated otherwise.

9. Can shipping charges change after placing an order?

In rare cases (usually bulk or oversized orders), shipping charges may change based on courier confirmation. If this happens, our support team will contact you before dispatch.

10. Which courier services do you use?

We work with trusted courier partners in Pakistan to ensure safe and timely delivery. Courier selection depends on your location and parcel size.

11. Do you ship all over Pakistan?

Yes. We deliver to most cities and regions across Pakistan. Delivery times may vary for remote areas.

12. What should I do if I have questions about shipping?

For any shipping-related queries, feel free to contact our support team via:

We’re always happy to help.

🔒 Important Note

Shipping charges are calculated based on the total order weight. Heavy, bulk, or oversized shipments may have different delivery timelines and costs according to courier policies.